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Customer Experience

You may specialize in the hard pitch -- or maybe, you're a content marketing person. But if you're tasked with overseeing the experience your customers have with your company, how do you keep track of everything at once? From the design of your webpage to the urgent call with a customer, your overall Customer Experience (CX) may be difficult to manage -- but not impossible. Check out some of the CX resources in the stories below.

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Dialpad Acquires Kare Knowledgeware, Enables Conversational AI

The integration can use data to automate responses to common inquiries and route more complex questions to appropriate representatives.

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Making Your B2B Website More Accessible

Does your company realize the importance of making your B2B website more accessible? Learn about some important standards in this article.

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Top Sales Enablement Platforms Bigtincan And Brainshark Team Up

The new partnership combines sales enablement and sales readiness to create comprehensive buyer-ready development programs.

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Verint Develops Conversational AI Capabilities, Acquires Conversocial

Verint upgrades its digital and cloud platforms with the addition of new AI customer engagement tools and software.

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Salesforce Closes Slack Acquisition, Invests In Digital Experiences

The two software giants have come together in a move that advances digital collaboration for hundreds of thousands of customers.

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mParticle and Shopify Announce Partnership To Create Data Driven Customer View

The integration allows marketers to create more personalized customer experiences based on eCommerce data.

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How Customer Feedback Becomes A Competitive Advantage

Insights gathered from customer feedback can teach a brand about their customers and show them how to deliver results.

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ActiveCampaign Announces Release Of Microsoft 365 Integration

The new partnership takes advantage of automation to help businesses grow communications and personalize customer experiences.

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Salesforce Releases Customer Engagement Tool Loyalty Management

Loyalty Management is designed to help marketers create and monitor customer engagements with effective loyalty programs.

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Enterprise DAM: How It Can Help Your Customer Experience

The pandemic highlighted the value of digital experience & the role of visual content. It’s time to rethink Digital Asset Management (DAM).

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