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Customer Experience

You may specialize in the hard pitch -- or maybe, you're a content marketing person. But if you're tasked with overseeing the experience your customers have with your company, how do you keep track of everything at once? From the design of your webpage to the urgent call with a customer, your overall Customer Experience (CX) may be difficult to manage -- but not impossible. Check out some of the CX resources in the stories below.

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How Customer Feedback Becomes A Competitive Advantage

Insights gathered from customer feedback can teach a brand about their customers and show them how to deliver results.

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ActiveCampaign Announces Release Of Microsoft 365 Integration

The new partnership takes advantage of automation to help businesses grow communications and personalize customer experiences.

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Salesforce Releases Customer Engagement Tool Loyalty Management

Loyalty Management is designed to help marketers create and monitor customer engagements with effective loyalty programs.

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Enterprise DAM: How It Can Help Your Customer Experience

The pandemic highlighted the value of digital experience & the role of visual content. It’s time to rethink Digital Asset Management (DAM).

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Creatio Study Suggests 5 Trends Shaping Customer Experience In 2021

The pandemic seriously changed the ways that consumers and businesses interact, and organizations have to adapt to expectations in 2021.

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Khoros Acquires Topbox, Aims to Improve Customer Interactions

Customer experience became a top priority for companies in 2020. In 2021, companies still have to keep high quality customer interactions.

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Marketing To (and WITH) an Integrator

Here’s an overview of the challenges, benefits, and strategies for co-op marketing with systems integrators.

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How To Use ABM To Build Strong, Lasting Relationships With Customers

ABM strategies help marketers streamline and personalize the ways they engage with accounts that are most likely to buy.

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How We Protected Our Customer Retention Rate Throughout The Pandemic

By limiting mistakes and treating each customer uniquely, Contentstack achieved near-perfect customer retention during the pandemic.

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Technology And Human Touch: The Recipe To Successful Customer Experiences

Six tips and tricks to consider for creating and delivering a valuable customer experience.

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