Vonage Acquires Jumper.ai, Expands Conversational Commerce Solutions
With Jumper.ai’s conversational commerce solutions, Vonage aims to create complete offerings for businesses to engage with customers.
Customer Experience
You may specialize in the hard pitch -- or maybe, you're a content marketing person. But if you're tasked with overseeing the experience your customers have with your company, how do you keep track of everything at once? From the design of your webpage to the urgent call with a customer, your overall Customer Experience (CX) may be difficult to manage -- but not impossible. Check out some of the CX resources in the stories below.
TrustRadius And 6sense Team Up To Boost Customer Experiences
6sense users will be able to gather valuable company and product insights thanks to integrated customer reviews from TrustRadius.
Kore.ai Releases Innovative Conversational AI Solution
SmartAssist offers users the tools to manage successful customer interactions with automation and AI-native contact center solutions.
Dialpad Acquires Kare Knowledgeware, Enables Conversational AI
The integration can use data to automate responses to common inquiries and route more complex questions to appropriate representatives.
Making Your B2B Website More Accessible
Does your company realize the importance of making your B2B website more accessible? Learn about some important standards in this article.
Top Sales Enablement Platforms Bigtincan And Brainshark Team Up
The new partnership combines sales enablement and sales readiness to create comprehensive buyer-ready development programs.
Verint Develops Conversational AI Capabilities, Acquires Conversocial
Verint upgrades its digital and cloud platforms with the addition of new AI customer engagement tools and software.
Salesforce Closes Slack Acquisition, Invests In Digital Experiences
The two software giants have come together in a move that advances digital collaboration for hundreds of thousands of customers.
mParticle and Shopify Announce Partnership To Create Data Driven Customer View
The integration allows marketers to create more personalized customer experiences based on eCommerce data.
How Customer Feedback Becomes A Competitive Advantage
Insights gathered from customer feedback can teach a brand about their customers and show them how to deliver results.