Conversational AI platform Leena AI, which employs chatbot and case management technology to help organizations respond to employee inquiries, has announced it raised $30 million in Series B funding. Led by Bessemer Venture Partners, the funding helps Leena AI streamline employee collaboration by automating help desk functions.
Since the platform was released in 2018, it has focused on automating employee inquiries as a way to streamline business operations. The solution is used in 60 countries across the world by over three million employees of brands such as Coca-Cola, Nestle, Abbott, and Puma.
“Legacy internal help desks are not user-friendly, are tough to deploy, and lack intelligence,” Leena AI CEO Adit Jain said. “Leena AI’s employee experience suite deeply understands enterprise HR support tickets to solve this very difficult problem at the world’s top enterprises.”
With the new resources, Leena AI aims to expand its product capabilities toward a comprehensive employee experience suite. In addition, the company plans to boost its customer facing and product innovation teams with multiple new hires.
The solution can be easily integrated with major internal HR systems such as SAP, Oracle, and ADP to quickly answer employee questions and streamline workflows.
Last November, the platform raised $8 million in Series A funding led by Greycroft, who also played a supporting role in the just-announced Series B funding. Since, the company has experienced a 300 percent revenue boost and welcomed a number of large users such as Al-Jazeera, HDFC Bank, and Odessa.
“With this new round of investment, comes a brand-new bag of motivation and we intend to use all of it in building products that help us move closer to our mission,” said Jain in a statement.